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Terms and Conditions
General terms and conditions of Business
We conduct business exclusively as stated following. Please read these terms carefully. Any changes or different conditions can only be agreed to, when confirmed by us in writing. All offered objects are subject to confirmation. Our business terms are as follows:
1. Price and Invoice, Minimum Order
Billing is in EURO (€) only. All prices are including the legal VAT. Each shipment will be accompanied by an invoice showing single item price, subtotal sum, shipping costs and VAT amount itself. The minimum order amount is 9.50 Euro.
2. Delivery to Switzerland and other non-EU countries
We will gladly ship any orders to Switzerland or any other non-EU country. Payment without any additional bank charges to our account is an essential condition or payment through Paypal. The refund of VAT after an export to third party countries will be carried out by means of the initially chosen method of payment. For this we require proper export certificates in the original stamped provided with a customs stamp. Because of the costs we charge a processing fee of 10,00 EUR which is deducted from the tax to be refunded. When refunded to a foreign bank account, the customer must bear the full transfer costs resulting from this money transfer. If delivery is made to non-EU countries, additional customs duties, taxes or fees may be payable by the customer, but not to the supplier, but to the competent customs or tax authorities there. The customer is advised to ask the customs or tax authorities for details before placing an order.
3. Descriptions, photos of the items in our offer
Delivered items may differ in grain and wood structure from descriptions and product photos, but this possible deviation is indicated by a note under the dimensions in the sense of "Sample photos, actual pieces may differ.". If the description of the item expressly refers to the binding illustration, e.g. in the sense of "You will get the depicted item(s)", you can of course assume that you will receive the item offered and illustrated. Please also note the information on the item pages in particular, in which we refer to the small cracks, bark ingrowths, pin knots and swirls typical of burl wood; these are to be accepted as typical of the material and do not constitute reasons for complaint.
4. Dimensions and Measures
Wood is a natural material that reacts to changes in humidity or temperature alterations even after years, so that wood dried for countless years or even stabilized wood can react to this with shrinkage, warping or dimensional changes. Therefore, even with careful measurement of the dimensions, tolerances to the delivery dimension may occur. These can be +/- 1-5 mm, or even more in the case of larger pieces. All dimensions mentioned have been determined conscientiously, but due to the characteristics of the material they are to be regarded as approximate dimensions with a tolerance customary for the material.On pieces of wood with angular cross-sections, longitudinal edges or corners may be rounded, have minimal warping, superficial cracks or minor defects as dents, pressure marks, saw marks, sapwood or bark residues may occur and are to be accepted. In the case of pieces of wood that are intended for specific uses based on a clear description, such areas do not constitute reason for complaint, as these areas would disappear anyway during processing to the intended purpose. In the case of pieces of wood that are intended for specific uses on the basis of a clear description, such areas do not give cause for complaint, as these areas would disappear anyway during processing for the intended purpose. Particularly in the case of items clearly designated for a specific purpose, such as pen blanks, knife blocks, knife scales, lathe scantlings, etc., dimensions that are 10-15% smaller than the dimensions described have to be accepted and do not constitute reason for complaint, as undercutting the specified dimensions does not impair the end product to be manufactured when used as intended.
In the case of deviations between the approximate dimensions stated in the object description (=typographical errors) and the dimensions which are legibly noted on the timbers or can be determined on the basis of a metric scale shown, the value shown in the illustrations shall in any case be binding for the delivered item.
5. Delivery Time
We ship your orders workdays upon receipt of payment until 12 hrs, or if wanted by appointment later.
6. Methods of Payment
- Prepayment - For existing customers we offer payment by bank transfer, you will automatically receive the bank information for the payment with the order confirmation.
- Paypal- worldwide daily shipping.
- Klarna Pay now
- Credit card payment
- Apple Pay
- EPS for Austria
7. Conditions of Payment, Delayed Payments
The invoiced amount is due immediately upon receipt. If payment is delayed 10 days after invoicing buyer, buyer is responsible for payment, independent of notice or reminder, (§286 Abs.3 BGB) and a handling fee of 2,- € will be charged.
8. Returns, Exchanges, Undeliverable Items
Please use the parcel service with which you received the goods. Do not process, damage or contaminate the goods. If possible, return the goods to us in their original packaging. You must enclose the invoice as an paper original (i.e. not a copy). If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging. Do not send the goods back to us freight collected, we will not accept this. We will gladly send you a stamped parcel stamp in advance, in case that the costs of return are not to be paid by you. If the buyer is responsible for the non-deliverability of a consignment, he shall bear the additional costs arising therefrom. Shipments are considered undeliverable if no authorized recipient is found and the collection period has expired, acceptance by the recipient or an authorized recipient is refused or the recipient cannot be identified at the address provided by him. A refusal of acceptance shall also include the prevention of delivery via an existing receiving device (e.g. tucking/prohibition to throw in the house letter or parcel box) or the refusal to hand in the confirmation of receipt.
9. Transport damage, loss and external damage
All items are thoroughly checked and carefully packed by us before shipment. Despite all care, transport damage may occur during delivery. In this case, please notify the transport company of the damage immediately. Our parcels are of course insured. So that we can assert and enforce our claims for compensation against third parties in the event of damage, we ask you to observe the following when accepting parcels:Obviously damaged shipments: If there is already visible external damage to the consignment, you should check the contents immediately in the presence of the deliverer to ensure that they are complete and, as far as possible, in perfect condition. In any case, have a damage report recorded immediately if your delivery is damaged. By signing the delivery note, you confirm not only the receipt and acceptance of the goods, but also the proper external condition of the shipping packaging without any visible defects. Claims for damages due to transport damage are excluded if you do not immediately check the goods in the presence of the parcel carrier and, if necessary, record any damage in a damage report to be issued by the deliverer or refuse to accept the shipment due to damage. In this case, please inform us immediately.
Concealed transport damage: Please check the goods immediately upon receipt. Concealed transport damage or losses that are only discovered after acceptance of the package must be reported immediately upon receipt of the goods. Defects discovered later that are due to improper handling or loss during transport will no longer be recognized and replaced by the insurance companies and the carrier. In this case, please inform us immediately.
10. Fulfilment Place, Legal Domicile, Reservation of Ownership
The place with jurisdiction for fulfilment and hearings in the case of registered business persons and all persons here and abroad is Berlin.The goods delivered will remain the property of the supplier until all demands for payment have been fully met.
11. Conclusion of the contract
All items listed in the online store are offered subject to change and without obligation. The presentation of the goods in the online store does not constitute a binding offer by the provider to conclude a purchase contract. The customer is merely requested to submit an offer by placing an order. By sending the order in the Internet store, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.The provider confirms receipt of the customer's order by sending a confirmation e-mail. This order confirmation does not constitute acceptance of the contract offer by the provider. It merely serves to inform the customer that the order has been received by the provider. The declaration of acceptance of the contract offer is made by the delivery of the goods. A purchase contract is only concluded when the ordered items are dispatched to the customer.
The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.
12. Data Privacy Policy
We will not collect any data through our website unless necessary to handle your purchase, all data will be kept confident with us and will not be given to any other third party or used for other purposes other than to transact your order. Our intention is privacy of your personal data.
13. Warranty
Warranty is handled according to EU legal regulations. In case of defects you must give the seller the opportunity to deliver a replacement.
14. Copyright Restrictions
Copyright is reserved for all pictures, descriptions and texts on this website. Copyright for published, provided and/or created objects by/of the author, remains sole property of the owner of the shop. A duplication or use of such diagrams, graphics pictures or texts in other electronic or printed publications is strictly not permitted without a written agreement from the author and violators will be strictly prosecuted. In German Civil Code §106 UrhG (unauthorized utilization of copyright protected works) the law says: 1. Who spreads a work or a treatment or a transformation of a work in others than the legally certified cases without consent of the entitled one multiplied, or shows publicly, will be punished with imprisonment up to three years or will incure a fine. 2. The attempt is punishable.